Refund policy
Simple and fair: try it, and if it isn’t right for you, ask within 7 days.
1. Free trial first
Where a free trial is available, please use it to check that Vivid Relay works for your numbers and workflow before paying.
2. 7-day refund on your first purchase
If you are not satisfied with your first paid plan, write to our contact page within 7 days of payment and VividBrandify will refund the full amount, including GST, to the original payment method.
3. When refunds don’t apply
- Renewals and second or later purchases, plan upgrades after the first 7 days, and add-ons.
- Accounts suspended for breaking our terms of service, including spam or messaging people without consent.
- Restrictions or bans placed on your number by WhatsApp. These are outside our control and are explained before you buy.
- Repeated refund requests or other patterns that suggest abuse of this policy.
- Self-hosted licences once the key has been activated on a server, unless the software cannot be installed and we are unable to fix it.
4. Cancelling
You can stop renewing at any time. Your plan stays active until the end of the period you have paid for; we don’t refund partial periods.
5. How long it takes
Approved refunds are started within 5 working days. Your bank or UPI app may take another 5–10 working days to show the credit.
6. Service outages
If the hosted service is unavailable for an extended time because of a fault on our side, contact us and we will extend your plan fairly.
7. Contact
Refund requests and questions: our contact page.